Please note that by chosing to trade with The gift Gallery, you are agreeing to our Terms & Conditions. The Gift Gallery reserves the right to amend and update our items & conditions without prior notice. please read the following "small print" to avoide any inconvenience.
Return & Exchange:
at The Gift Gallery, we are so certain that you will love our fabulous range of gifts, that if for any reason you are not satisfied with your gift, we will replace it or give you a credit note.
Returns and exchanges must be made within 7 days of purchase for our guarantee to be valid. We do not offer exchange or return on consumable items due to health regulations. When making a selection from our Gourmet boxes range, please choose carefully as no return or exchange will be offered unless goods are damaged. Our gifts are carefully packed to avoid damage during transportation. In the event of goods being damaged prior to receipt, we will happily exchange your gift. Damaged goods must be returned to our head office prior to dispatch of exchanged goods. Please contact us prior to arranging return of goods. The Gift Gallery will carry the cost of shipment when returning damaged goods only. Any other return will be at the expense of the customer.
Although our system is currently designed to process automatic Australian orders only, we are happy to ship your chosen gift to a country of your choice at additional costs.
It is our policy not to profit from delivery charges, hence our delivery quaotes are based on "cost prices" to us. Please contact us via phone or email to arrange a delivery quote for your chosen gift. Once you accept our delivery charge, we will process your transaction manually via our secure merchant facilities.
Please note that The gift Gallery takes no responsibility for lost parcels in international transit. If you wish to further secure your parcel, we suggest that you opt for the "registered airmail" option.
Delivery:
Orders are dispatched upon full payment for goods. Gift delivery time frames may vary without notice. This mainly depends on our carrier.No deliveries are available on weekends and public holidays.The Gift Gallery will not accept responsibility for any loss or damage caused after delivery.The Gift Gallery will not take any responsibility for gifts delivered to an incorrect address given to us or to an unattended address where customers opted to have their gifts left at the door if no one is home. Should this occur, The Gift Gallery will be happy to re-deliver your gift, however, new delivery charges will be billed to your credit card prior to re-delivery. If for any reason your gift has not arrived at the estimated time frame, please contact us and we will be able to track your order through our carrier.
International Delivery:
Our online billing system is currently designed to process automatic Australian orders only. However, we are happy to ship your chosen gift to a country of your choice at additional costs.
It is our policy not to profit from delivery charges, hence, our delivery quotes are based on "cost prices" to us. Please contact us via phone or email to arrange a delivery quote for your chosen gift. Once you accept our delivery charge, we will process your transaction manually via our secure merchant facilities.
Please be aware that if you proceeded with your international order without prior delivery arrangement, delivery charges will automatically apply, (at cost price).
Please note that The gift Gallery takes no responsibility for lost parcels in international transit. If you wish to further secure your parcel, we suggest that you opt for the "registered airmail" option when requesting an international delivery quotes.
Air-mail postage is not trackable by us. If you wish to be able to track your international parcels, you must request a registered international delivery option. This option will incur significant additional costs.
Free delivery
When free delivery is offered, The Gift Gallery reserves the right to post parcel in regular mail.
Alcohol
The Gift Gallery will only deliver alcohol to persons 18 years of age and above.
Availability of products:
At times, some items may not be available. The Gift Gallery will Endeavour to dispatch your luxury and exlusive gift as displayed on our website, however. If an item is not available, we will replace it with a similar item equal or greater in value to the one ordered.
Privact Statement:
The Gift Gallery understands that privacy is important to our customers. As part of our trading ethics, we keep all our customer information confidential. When placing an order with us, you will be required to provide personal imformation for the purpose of processing your order with us. Cookie are used only to keep track of the content of your shopping cart and also to store your details for future visits.
We do NOT share, publish, rent, sell or disclose your details. Your personal details are kept in our data base for your benefit. Occasionally we will send you an email outlining our specials or new products that you might be interested in. You can be sure that when trading with us, your information is safe and secure and no unwanted "junk mail" will be sent to you as a result of trading with us.
Security:
The Gift Gallery takes all the necessary precausions to ensure that shopping with us is safe and secure. Your personal information and credit card details are protected by the latest Secure Socket Layer (better known as SSL- 128 bit) technology so you can order online with peace of mind.
Our check-out process has been verified and approved by all the major credit card providers and a direct payment option has been added to our site for added convinience for those who chose not to use PayPal payment.
The Gift Gallery is committed to high quality customer shopping experience. If you have any concerns or questions regarding the above, please do not hesitate to contact us on 1300 661 363 or via email
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Terms & Conditions
